The Home Depot — Hardware Store in Thunder Bay

Reviews of The Home Depot

• Mason

  Added 2016.08.12

  A while ago I came to the garden center to search for some things because I just decided to take up gardening as a hobby. I had a long list and a lot of questions but I had a wonderful experience with an associate...i think her name was Sonya she was so patient and friendly. Truly brightened my day! I will continue to shop at the home depot
• Aubrey

  Added 2016.06.09

  Absolutely terrible organization is the way that I would describe it. I ordered a marble slab to cover my island through Home Depot and the order was delayed by several months. I went to their store on multiple occasions and they assured me that they had already prepared everything. Unfortunately, I came to find that that was absolutely false because they forgot to order my slab on multiple occasions. It took me complaining to them multiple times for them to finally bother calling. I would not be this disappointed if all of this was the fault of one person, but the fact of the matter is that absolutely no one who was working during my repeated visits was helpful. In addition, they have refused to compensate me in any way for the loss of my time. In conclusion, I am not going to be going back to that store.
• Asher

  Added 2016.03.24

  I went in knowing that I should check online first to see if the item is in stock, and to my surprise it was. I was looking for an impact wrench that I routinely see here and the website showed there was 3 in store. As I got to the store on my lunch break I couldn't seem to find any of them, after looking for help for 10 minutes I finally found someone who spent another 10 minutes just pacing and looking in the same spots over and over. In the end he couldn't find any of them so I went home empty handed. I decided to make a web order to pick up the item in the store so maybe someone who knows a bit more could find the missing 3 and get me one however; after 20 minutes the order was cancelled with no warning and my paypal WAS NOT refunded. If this tool was not sold by homedepot and homedepot only I wouldn't be shopping here anymore. Feels like a colossal waste of time, the whole point of having online inventory is to prevent EXACTLY this situation however it seems to me that the store cannot manage their own inventory or stop items from walking out the door and losing their stock...
• Ethan

  Added 2014.12.27

  Very helpful and knowledgeable staff. High quality products with reasonable prices.
• Ian

  Added 2013.06.30

  I have nothing bad to say about The Home Depot, there is no shortage of friendly and knowledgeable staff to help you, the inventory is vast and moderately priced. The aisles are nice and wide, stock is kept up and well organized. I have shopped here literally 100 times for various construction/reno supplies and in all that time have left with whatever I was looking for. :)